Customer Service
Why haven’t I received any email confirmation about my order?
Calm by Wellness Support Group immediately sends out an email confirmation for every successfully purchased order. You may check your spam folder and save our email address in your contact list to ensure that our replies and notifications will enter your inbox accordingly.
How can I track my order?
Just like the order confirmation, shipping details including the tracking number is usually sent via email once it is available. This may also fall into your spam folder so you should check it too once in a while and kindly save our email address in your contact list to ensure that our replies and notifications will enter your inbox accordingly. This will allow you to keep track of your order real-time.
Why is my order not appearing in my account?
Customer may have used a guest account upon checking out that’s why an order is not reflected or appears to be invalid when they try to access it using their created account.
